Frequently Asked Questions
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Alegna Fragrances offers a curated collection of handcrafted perfumes designed to evoke emotion, memory, and presence. Each scent is created in small batches using premium, globally sourced materials and finished with artisanal care in Brooklyn.
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All of our fragrances are handmade in Brooklyn, NY, where every bottle is blended, poured, and packaged with intention.
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Our online boutique is always open for shopping, and orders are processed Monday through Friday. Customer inquiries are typically answered within 24–48 hours.
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We accept major credit cards, Apple Pay, Google Pay, and other secure digital payment options to make checkout seamless and convenient.
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Due to the personal nature of fragrance, we cannot accept returns or process refunds. However, if your order arrives damaged or incorrect, please reach out—customer experience matters deeply to us, and we’ll make it right.
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Orders typically ship within 2–4 business days. Delivery times vary based on the selected method, but most domestic orders arrive within 3–7 business days.
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You can reach us anytime via our contact page or email - alegnafragrances.com. We aim to respond quickly—usually within 1-2 business days.
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At this time, we ship primarily within the U.S. If you are outside the U.S. and interested in placing an order, please contact us—our availability may expand.
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Yes. Once your order has shipped, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
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We handle each bottle with care, but if something arrives damaged, simply email us within a few days with photos of the issue. We’ll replace the item or offer another solution that feels right for the customer.
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Our blends use premium ingredients sourced from around the world. However, because fragrance interacts uniquely with every skin type, we recommend patch‑testing before full use.
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Yes. Our scents are crafted with higher oil concentrations for depth, longevity, and a more intimate, personal wear. Designed to evolve beautifully throughout the day, they feel like second skin.
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Because our blends are more oil‑forward, we recommend applying directly to clean, dry skin rather than spraying on clothing. This preserves both your garments and your scent experience.
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To maintain its purity and longevity, store your fragrance in a cool, dry place away from direct sunlight. Treat it as you would any cherished, artisanal item.